SMS & Mobile Messaging
How and why MyWalkup uses text messages, and how to stop them at any time.
What we send
MyWalkup sends only transactional text messages: one-time verification codes — to sign in or create an account, and to verify a change to your phone number — and replies from our support team if you text us first (for example, to get help with name pronunciation). We do not send marketing or promotional texts, ever.
Consent
You enter your phone number in the MyWalkup app and request a verification code. That request is your consent to receive the code by text message.
Message frequency
Message frequency varies based on your account activity. You should expect one message per verification code you request.
Cost
Message and data rates may apply. These are charges from your mobile carrier, not from MyWalkup.
Opting out
Reply STOP to any MyWalkup text to stop receiving messages. Keep in mind that signing in to MyWalkup requires a verification code sent by text, so opting out may prevent you from signing in. If you need help regaining access to your account, contact support@mywalkup.ai.
Getting help
Reply HELP to any MyWalkup text, or email support@mywalkup.ai, and our support team will help you directly.
Team invites
Team invites work differently from verification codes. When a coach or teammate invites you to join a team, that invite is sent as a text message from their own phone using their own messaging app — never from MyWalkup's systems.
More information
See our Privacy Policy, Terms & Conditions, and Support page for more.